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Client
TailFin Payments
My role
Lead Product Designer
Services
User experience
User interface
Strategy
Year
2026
About this project

As a new fintech platform, TailFin is automating overlooked payments

TailFin was founded to solve overlooked payments by turning refunds and small disbursements into secure, compliant digital workflows. Powered by intelligent technology and financial expertise, it helps enterprises eliminate friction, ensure compliance, and deliver trusted payout experiences.

Goals

Redesign the payee and the admin experience

With over 40,000 payments processed each month, this platform needed an intuitive experience for payees and the staff. Before moving into design, I have analized existing metrics and Hotjar heatmaps. After that, I built interactive prototypes in Figma and conducted usability interviews.

  • Identify pain points and improve payee experience
  • Provide a new system admin experience with relevant metrics
  • Make both experiences customizable for companies

Results

+38%

self-service resolutions

+27%

customer satfisfaction

+16%

monthly recurring revenue

A faster path to payments with a new email design

Dashboard tailored to key metrics

Frictionless sign in with a secure link

Chat assistant for instant payment help

Payee experience

An intuitive experience powering 40,000+ monthly payments

2x faster user journey

Contextual guidance available at every step

Enhanced payment flows that clearly guide next steps

Designed to be easy to use, even with one hand

Admin experience

Customizable, relevant and easy to use

Personalized communications with instant preview

Dashboard with 100+ widgets for status monitoring

Advanced data filters and visualization

Enhanced grid to easily track transactions

Client feedback

Donny, CEO

- "It was my pleasure to work with Alex. He is very keen on getting the best results!"

Let’s build a memorable project together

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Contact

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